Help & FAQs

1. Where is your company located?

Our head office is located in Ho Chi Minh City, Viet Nam. We have a printing factory in Vietnam and cooperate with printers in the US to bring products to worldwide.

2. What shipping methods do you offer?

We are partnered with DHL & USPS , offering economy & international shipping on all of our products. Shipping prices differ based on the quantities/total price of the order & the shipping location.
All orders ship to US and Canada we use USPS Economy, product printed by US factory and ship from Detroit, MI.
Orders ship to Rest of world, product was printed by Viet Nam factory, your package will be delivered by DHL Ecommerce.

3. Shipping time ?

Order ship to US and Canada – USPS Economy method is the most cost-effective form of ground shipping. Ship time ranges from 4-6 business days depending on proximity to Detroit, MI.
** Economy transit times may increase during the Winter Holiday season.

Order ship to another country – DHL Ecommerce : Ship time ranges from 1-2 weeks depending on proximity to Ho Chi Minh City.

4. Shipping cost

Order ship to US $4.5 +$1.5 per additional.  Free shipping for all order over $99
Order ship to another country : $6.5 +$2.5 per additional.  Free shipping for all order over $99

5. What methods of payment do you accept?

We accept Paypal, Visa, Mastercard, American Express… and all other major Credit Card.

6. I placed my order, but I have not received my confirmation email yet ?

First, double-check your spam folder and other email accounts.

Can’t find it? Send an email to contact@ipeadia.com, we will help you!